Returns & Exchanges

At Haldiram's, we strive to ensure every bite is perfect; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect deliveries within 24 hours of receipt. We are committed to resolving issues promptly to maintain the quality and trust you expect from our heritage brand.

Return Process

• 1.
  Inspection and Reporting

  Upon delivery, please inspect your package immediately and record any visible damage or discrepancies between the order and the items received.

• 2.
  Contact Customer Support

  Email our support team at [email protected] within 24 hours, including your order number and clear photographs of the damaged product or incorrect item.

• 3.
  Validation Process

  Our quality assurance team will review your claim within 48 hours to verify the issue and determine eligibility for a replacement or refund.

• 4.
  Resolution and Refund

  Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a refund to your original payment method within 7-10 business days.